Started by susie on Thursday, 5th September 2013 12:06 pm
I had a Noir players card and was treated like dirt at the Beau was told to get out of my limo did not go in first to resturants or at the spa always told at the spa no available appointments, so you see I did not see anything special about Noir, I now have platium and trested the same. I called and complained and someone just listen was offered anything for the way we were treated say great things about the Beau what happen to southern customer service down the tube we see so we continue back to Vegas because they know how to wow you.
Last response by Chuckmonster 5th September 12:30pm
Chuckmonster responded on Thursday, 5th September 2013
i'll bet that you were one of the lucky few to have gotten noir level cards before they changed the rules that took all the noir cards away.
call your host... vegas or otherwise and tell them what happened. they'll straighten things out and if they don't, tell them you'll be playing elsewhere then stick to it. you don't owe mgm anything and there are tons of casinos out there that would love top tier players in their casinos.