Robotperators Are Standing By
» filed under Las Vegas tagged: flamingo hotel operations robots comments: 14
This is interesting. During our recent stay, the check in line at the Flamingo was interminably long. Meanwhile, 20 yards away are five check in kiosks, 80% of which were in working condition.
Nobody. NOBODY. Used the check in kiosks, not even us - which, after dealing with a bunch of international paperwork snafutti, we realized we should have. Not only did none of the guests mosey on over to use the kiosks. Nobody working for the front desk had the brains to go over to the front of the interminably long line and expedite guests to the kiosks.
Bad management? Bad design/placement of kiosks? Bad way finding or notification? Ensuring job security? All it would take is sending an agent out to go through the line once to decipher who can use the kiosk and who can't and route the winners to the easy line.
Is a hotel check in kiosk something we're just not ready to accept as travelers? What if you could check in to your hotel via a mobile phone app, head to a kiosk, scan a barcode and out pops your keys? Is there an inherent need for tourists to have some face time with the hotel before sharing a bed with them? If we're gonna check ourselves in, should we clean the bathrooms and cook our own room service too?
Are there any other hotels that have check in kiosks in Las Vegas? Do you use them?
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