Marilyn Winn Spiegel, Third President of Wynn Las Vegas, Leaves
Nearly two years to the day since she ascended to the mohair decked halls of Steve Wynn's eponymous resort, Marilyn Winn Spiegel, in a surprise move, has been removed and/or stepped away from her duties at the resort in order to work on "special development projects" for Wynn Resorts.
Mrs. Spiegel was hired away from Caesars Entertainment where she oversaw the hallmarks of luxury known as Planet Hollywood, Paris Las Vegas, and Bally's, after the ouster of longtime Wynn president and family member, Andrew Pascal. Her arrival instantly stirred a hive of conjecture concerning Steve Wynn's business focus by hiring a known cost focused, corner cutting bean counter to run an internationally renowned Forbes Five Star resort.
Shortly into her tenure, she made waves by declaring that haute cuisine and fine dining had died in American culture and promptly closed the resort's Michelin two-star fine dining establishment, Alex. The restaurant was once planned to house the Wynn | Encore complex's fourth nightclub, Climaxxxx!, but remains closed to this day; save for an occasional wedding or special event.
Within two months, Spiegel embarked on a thorough housecleaning of the resort's executive suites and rank-and-file employees that resulted in a series of resignations and departures from all departments of the enterprise. Nearly the entire coterie of executives that had developed and brought Steve Wynn's vision of a luxury resort to fruition had departed the resort or had been asked to resign; bringing about, in no small part, a collapse of the resort's previously well-tuned technology, social media and PR outreach machines. As well, previously delineated call centers for reservations were culled into a single operation in order to better utilize worker productivity and, as she put it, eliminate "siloing."
Service standards quickly suffered during Mrs. Spiegel's tenure. Nightly turn down service evolved from an included amenity to a request-only service and was eventually fully eliminated from the hotel's Resort Tower amenities. Front desk services for the Tower Suites guests were jettisoned and directed to the hotel's central Resort Tower front desk. This reduction of services came with a 25% increase in the property's resort fee.
Ms. Spiegel's tenure was also marked by a failed redesign of the Wynn Las Vegas website, the introduction of Wynn Social, a substantial increase in the resort's financial performance, and the loss of the resort's previously coveted and oft-promoted AAA Five Diamond Award.
Little is known of Mrs. Spiegel's plans as she departs the halls of Wynn Las Vegas, but it is being reported that she will be succeeded by longtime Wynn acolyte and former Golden Nugget president, Maurice Wooden.
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